Clipmarks | willhelm's career/business collection

Interaction Management

Tue, 01 Jul 2008 17:38:21 GMT

clipped by: skwirlinator

Interaction Management

Download

Program Summary
Interaction management is a program designed to improve leadership skills in such areas as productivity, handling employee conflict, performance improvement, delegation, and overcoming resistance to change by teaching positive models of behavior and on-the-job application. Participants learn and practice skills that are demonstrated through videotaped models. To date over three million managers have been trained through the interaction management and skill practices program in a wide range of industries such as government, banking, insurance, manufacturing, and health care. There now are many different versions of this learning approach besides the one developed by Development Dimensions International, Inc., that have been evaluated and found to be effective in promoting social and emotional competence.

Consortium for Research on Emotional Intelligence in Organizations

Tags: interaction management, emotional intelligence, ei, research, management, programs for

Steve Jobs: Great people vs Average people

Sat, 28 Jun 2008 05:30:00 GMT

clipped by: uiltondutra

Clip Source: www.time.com

I found that there were these incredibly great people at doing certain things, and you couldn't replace one of these people with 50 average people. They could just do stuff that no number of average people could do. So what I learned early on was that if you could assemble a team of these very high-performance people, extremely talented people, a few things happen: number one, unlike what you'd think, they actually all got along with each other. This whole prima donna thing turned out to be a myth with the very best people. Secondly, small and medium-sized teams of these people could accomplish extraordinary things and run circles around large large teams of normal people. And so I have spent my work life trying to find and recruit and retain and work with these kind of people.

The Life Time Value of a Customer

Thu, 15 May 2008 18:57:29 GMT

clipped by: patgrahamblock
clipper's remarks: What an eye-opener to look at the lifetime value of a customer rather than just what they spent per month or per year, etc.

It really makes sense to take good care of them with strategic customer appreciation ideas, as it's easier to keep good customers than find new ones.

Clip Source: www.gather.com

When judging customer retention costs, it is common for business owners to only look at each individual purchase from a customer or at most, the purchases a customer makes each year. But what about looking at the bigger picture?

In other words, let's say your average customer makes an average purchase of $300.00. And they make four of those purchases per year. Their annual spending with your business would be $1200.00.

Without looking at the bigger picture, you may be inclined to guesstimate you have just lost a $1200.00 customer.

No. Not if your average customer typically spends that same $1200.00 with your company every year and typically remains your customer for approximately 7 years.

But is that really what has happened?

Tags: customer appreciation ideas, customer retention, marketing

Turning a great idea into reality

Mon, 12 May 2008 19:48:15 GMT

clipped by: willhelm

Clip Source: www.pickthebrain.com

I consider great ideas akin to flowing a water stream that passes through our palms. If we do not act, water flows right in front of our eyes. It’s only when we move our hands, and sip that water, we feel a sense of accomplishment.

The good news is that no one can bury a great idea without your approval. There are three elements of transmutation from a great idea to a reality - desire, faith and visualization.

1. Desire

Desire is to an idea what oxygen is to our life.

2. Faith

Having an unrelenting faith in our desire for a great idea is akin to having gas in a car for a journey of amusement.

3. Visualize

Visualization is to a great idea what wind is to sails. We are doomed to fall into one of those traps and to bury a great idea if we do not visualize it daily.

50 Habits of Successful People

Mon, 12 May 2008 19:41:39 GMT

clipped by: willhelm
clipper's remarks: Obviously could not clip all fifty. Excellent points.

Clip Source: www.lifehack.org

1. They look for and find opportunities where others see nothing.

2. They find a lesson while others only see a problem.

3. They are solution focused.

4. They consciously and methodically create their own success, while others hope success will find them.

5. They are fearful like everyone else, but they are not controlled or limited by fear.

6. They ask the right questions - the ones which put them in a productive, creative, positive mindset and emotional state.

7. They rarely complain (waste of energy). All complaining does is put the complainer in a negative and unproductive state.

8. They don’t blame (what’s the point?). They take complete responsibility for their actions and outcomes (or lack thereof).

they always find a way to maximise their potential. They get more out of themselves. They use what they have more effectively.

11. They align themselves with like-minded people.

12. They are ambitious

13. They have clarity and certainty about what they want

14. They innovate rather than imitate.

5 key questions when planning presentations

Wed, 16 Apr 2008 16:38:15 GMT

clipped by: willhelm

Clip Source: www.lifehack.org

MOST PRESENTATIONS SUUUUUUUUCK!

In almost every sphere of human endeavour, the outcome can be plotted on a bell-curve – a few really skilled people over on the right, a few really hopeless people over on the left and a whole bunch or just-above or just-below average people in the middle:

Clip Source: www.lifehack.org

To rise above the background noise of a zillion average-to-bad presentations, here are a handful of key questions to ask yourself as you put your thoughts together:

Do I really need to present?
What do I want to occur as a result?
What is the mindset of my audience?
How am I going to structure my points?
Do I need to use visual aids?

Elements of Great Managing

Thu, 31 Jan 2008 05:13:02 GMT

clipped by: willhelm
clipper's remarks: 12 links to advice on successful management.

Clip Source: www.lifehack.org

Job clarity
Materials and equipment
Matching strengths to jobs [ed. You might want to check out the book Now, Discover Your Strengths, also from Gallup Press, for more on this topic.]
Recognition and praise
Caring about the people you work with
Mentoring
Valuing employee opinions
Connection to a noble purpose
All for one, one for all
“I have a best friend at work”
Regularly talking about individual progress
Opportunitiesto learn and grow

Look up to those beneath you

Sat, 15 Dec 2007 01:10:04 GMT

clipped by: bronwynr

Clip Source: groworganisation.wordpress.com

The most successful business leaders today are like great coaches who manage by inspiration, instead of intimidation. The command and control, management style is obsolete. In this fast forward global marketplace, there is no such distinction as superior and subordinate.

Tags: leadership

7 tips for becoming a powerful leader

Mon, 19 Nov 2007 03:35:37 GMT

clipped by: willhelm

Clip Source: www.dumblittleman.com

1. Goals

Concise Goals. Keep them simple and easy to understand.
Focus your team on as few goals as possible.
Communicate the team's goals Often and through Various Means (team meetings, individual meetings, emails, posters, slogans). And then do it some more.
Track progress on goals.
Involve team players in tracking the goals so that they own the results.

2. Motivating People

Incent team players to do the tasks that are most critical for reaching the team's goals.

Praise, Thank, and Recognize big and small contributions by individuals.

Set High Expectations.

Empower people by delegating responsibility.

Celebrate

Encourage Fun

Pride

3. Walk Your Talk

Model the Way

Be Honest

Challenge Yourself

Speak Up

Stay Sharp

4. Inspire

Unwavering Positive Future Vision

Commitment to Improve

Ability to Bootstrap

5. Process Power

Establish Routines

Establish Processes

Task Assignment

6. Change

Change Routines Quarterly

Take Risks

Learn

Encourage

7. Advocacy

Promote your team members

Promote your team

Fight

Tags: business, leadership

Steps to carry out a risk analysis

Sun, 11 Nov 2007 01:54:49 GMT

clipped by: willhelm
clipper's remarks: Details at source

Clip Source: www.mindtools.com

1. Identify Threats:
The first stage of a risk analysis is to identify threats facing you. Threats may be:

Human

Operational

Reputational

Procedural

Project

Financial

Technical

Natural

Political

Others - Porter's Five Forces analysis may help you identify other risks.

2. Estimate Risk:
Once you have identified the threats you face, the next step is to work out the likelihood of the threat being realized and to assess its impact.

3. Managing Risk:
Once you have worked out the value of risks you face, you can start to look at ways of managing them. When you are doing this, it is important to choose cost effective approaches - in most cases, there is no point in spending more to eliminating a risk than the cost of the event if it occurs. Often, it may be better to accept the risk than to use excessive resources to eliminate it.

Risk may be managed in a number of ways:

By using existing assets:

By contingency planning:

By investing in new resources:

Tags: business, risk, productivity, management

They did not give up

Sun, 23 Sep 2007 07:39:43 GMT

clipped by: willhelm
clipper's remarks: R. H. Macy failed seven times before his store in New York City caught on.

When Bell telephone was struggling to get started, its owners offered all their rights to Western Union for $100,000. The offer was disdainfully rejected with the pronouncement, "What use could this company make of an electrical toy."

Rocket scientist Robert Goddard found his ideas bitterly rejected by his scientific peers on the grounds that rocket propulsion would not work

An expert said of Vince Lombardi: "He possesses minimal football knowledge and lacks motivation."

Michael Jordan and Bob Cousy were each cut from their high school basketball teams.

Walt Disney was fired by a newspaper editor because "he lacked imagination and had no good ideas."

After Fred Astaire's first screen test, the memo from the testing director of MGM, dated 1933, read, "Can't act. Can't sing. Slightly bald. Can dance a little."

When Lucille Ball began studying to be actress, she was to"Try any other profes

Clip Source: www.des.emory.edu

As a young man, Abraham Lincoln went to war a captain and returned a private. Afterwards, he was a failure as a businessman. As a lawyer in Springfield, he was too impractical and temperamental to be a success.

Winston Churchill failed sixth grade. He was subsequently defeated in every election for public office until he became Prime Minister at the age of 62.

Socrates was called "an immoral corrupter of youth" and continued to corrupt even after a sentence of death was imposed on him.

Sigmund Freud was booed from the podium when he first presented his ideas to the scientific community of Europe.

Robert Sternberg received a C in his first college introductory-psychology class.

Thomas Edison's teachers said he was "too stupid to learn anything." He was fired from his first two jobs for being "non-productive."

Albert Einstein did not speak until he was 4-years-old and did not read until he was 7.

Henry Ford failed and went broke five times before he succeeded

Tags: success, motivation, career, failure

11 success oriented brain functions....

Sun, 19 Aug 2007 02:59:16 GMT

clipped by: mugofcoffee
clipper's remarks: you need to visit the page for more details...

Clip Source: www.instantinnerpower.com

The image of a success

Purpose/Mission oriented

Visualizing/imagining your desired outcome

Desire/Determination

Confidence

Action orientation

Love the entire process

Keep setbacks/problems in perspective

Appreciate/love what you get both inside and out

Happiness/Pride from your accomplishments - Unlike enjoying benefits, this critical mental pattern of feeling proud of what you achieved helps you to stay motivated to keep getting results. The final scene in each IIP program will make you feel so good, so happy with yourself and your efforts, so loved and appreciated that you may be brought to tears... lots of them. Have the tissues handy.

Tags: brain functions, success, can do, attitude.

The 10/20/30 Rule of Powerpoint

Fri, 13 Jul 2007 12:39:41 GMT

clipped by: ClipClipHooray

Clip Source: blog.guykawasaki.com

The 10/20/30 Rule of PowerPoint

I am trying to evangelize the 10/20/30 Rule of PowerPoint. It’s quite simple: a PowerPoint presentation should have ten slides, last no more than twenty minutes, and contain no font smaller than thirty points.

Ten is the optimal number of slides in a PowerPoint presentation because a normal human being cannot comprehend more than ten concepts in a meeting

You should give your ten slides in twenty minutes. Sure, you have an hour time slot, but you’re using a Windows laptop, so it will take forty minutes to make it work with the projector. Even if setup goes perfectly, people will arrive late and have to leave early. In a perfect world, you give your pitch in twenty minutes, and you have forty minutes left for discussion.

If “thirty points,” is too dogmatic, the I offer you an algorithm: find out the age of the oldest person in your audience and divide it by two. That’s your optimal font size.

Tags: powerpoint, presentation, optimization, effectiveness

The 10 Biggest Changes in Marketing Strategy - 2007

Mon, 25 Jun 2007 02:43:15 GMT

clipped by: Ken Wetherell

Clip Source: www.themshow.com

Email is not dying

Print is dying

Google AdWords Price Explosion

Blogging

Every organization is a publishing organization (a la, David Scott)

Online Video

RSS Feeds

WikiPedia

SalesForce.com and other SAAS offerings

SEO is dying

Tags: marketing

The process of positive deconstruction

Tue, 19 Jun 2007 02:34:35 GMT

clipped by: willhelm

Clip Source: www.bethinking.org

1. Identifying the worldview

Most people seem unaware of the worldviews they have absorbed, which now underlie their beliefs and values. That is why it is so rare for people to articulate a worldview. Normally they will simply express a belief or live in a certain way, without knowing or even thinking about the worldview from which their belief or behaviourderives.

2. Analysing the worldview

Essentially, we have to ask, ‘Is it true?’ To do this I find it best to employ the three standard philosophical tests of truth – the coherence, correspondence and pragmatic tests.

3. Affirming the truth

this has nothing to do with reaching others; it is to stop us from backing off into error ourselves. Whether we like it or not, other worldviews contain truth.

4. Discovering the error

When we analyse a worldview using the three criteria of truth, we are attempting not only to affirm truth but also to discover those errors.

Tags: worldview, thinking, truth, logic, philosophy